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Easiest Guide on how to buy goods online at Sendo.vn

Sendo is a large online shopping network where you can find any product. So what is the fastest and easiest way to buy products on Sendo? The following article will be a guide to help you easily choose to buy an item like that without spending too much time when visiting sendo.vn

What is Sendo?

Sendo.vn is the 2nd largest e-commerce website in Vietnam (second only to Lazada) developed by FPT. Over the development period, Sendo has over 70,000 shops, more than 2 million products, 8 million monthly visitors and 120,000 transactions per month.

Items in Sendo vary in size as well as models for you to choose from. Prices are competitive, and promotions here take place from month to month. Sendo has launched Sen Mall genuine furniture store.

What is Senmall?

Sen Mall is a high quality shopping center of Sendo. The items before being sold here are undergone strict censorship from Sendo, you are completely assured of the origin and quality of the products sold here. With the slogan "High quality products - Guaranteed quality", Sen Mall has committed to users will always try their best to give customers the best experience when buying here.

Guide on How to buy at Sendo.vn

How to apply coupons?

Visit Sendo.vn and select the product you need to buy. After selecting the product you like and then proceed to select the "Buy Now" button. At this time, a popup will appear asking you to login or register an account. There are 3 ways for you to choose to log in with your Facebook account, with your google account or with your Sendo account, you can choose any one or you can proceed to register a Sendo account by checking the " Sign up ”immediately below the other 2 buttons (See image below).


The steps to register for an account are not difficult so I will not guide you, we will come to the main section right now. After signing in to your account, Sendo will redirect you to the payment page, in this step, notice on the right hand side that is "Using voucher".


Enter the discount code you have in the box, after entering if you see the price changes compared to before entering, it means that the discount code has been applied, if the message is different, the code has expired or out of use.

Notes about Sendo Coupons

  • Discount codes are only applied to all products on the system when that code is provided by Sendo, in addition to the discount codes of the Shop, only apply to the products of that shop.

  • Depending on the different promotions, the time applied for discount codes is also different. The code may expire in a few dozen or so hours, there are also cases where the discount code is only open in certain time frames, you should pay attention to this if you do not want to miss a huge promotion from Sendo.

  • There are 2 types of discount codes, 1 is the code provided by Sendo.vn, 2 are discount codes of stores registered by Sendo members.

  • Discount codes are not redeemable for cash, instead they will be deducted directly from the price of the product you buy.

Discount codes are not redeemable for cash, instead they will be deducted directly from the price of the product you buy.

  • Each discount code applies to only one purchase.

  • Only one discount code can be used per order.

  • The discount code will be refunded to you in case the Shop canceled with the reason that the stock is out of stock and that code must be issued by Sendo.vn.

How to earn Sen Points?

Sen points are accumulated after every purchase on Sendo.vn. After you successfully process the payment and receive the goods, it will take time for the Shop and Sendo to update the order comparison information to show the points on the system for you. Please wait patiently.

Redemption value: 1 point = 1 cent Lotus.You must accumulate enough 10,000 sen to be able to proceed with deduction from the order value. For every VND 1,000 you pay for Sendo you will receive 20 points back. However, this point is only calculated with the original cost of the order, all costs incurred such as ship fees will not be added to the calculation.

Some notes about using Sen points:

  • After a maximum of 30 days if you do not evaluate the product purchased, you will lose the opportunity to accumulate points with that order. Take a few minutes to evaluate, the lotus points will immediately transfer to your wallet and use immediately.

  • The minimum limit for using Lotus points is 10,000 VND and maximum 2,000,000 VND for each order purchased on Sendo.vn

  • All your accumulated lotus points will expire in the last month of March of the following year. For example, if you buy in January 2018, the accumulated Lotus Points will be used until the end of March 31, 2018.

  • If your order is canceled because the Shop is out of stock, the Lotus Points will be refunded.

Online payments options guides


Visit your shopping cart, then click on the "Checkout" button.

Scroll down to the bottom to see "Online payment" (see picture below).


There are many forms of payment for you to choose.

A brief explanation of the payment gateway SenPay for those who do not know.SenPay is an online payment service for E-commerce, developed by FPT Wallet Company.SenPay.vn operates under the model of 1 Electronic wallet, is both an intermediary payment gateway. SenPay.vn acts as an online bank, responsible for processing payment transactions on the internet.

Other forms of payment are too famous so I will not introduce. You choose the form that suits you, fill in the required information then proceed to payment. At this time the order will be received on the system.

Processes and how to choose Shipping options

Sendo.vn provides 2 main forms of shipping: economical delivery and fast delivery. Economical delivery units include 2 units namely Viettel Post and Vietnam Post, fast delivery with 2 more units GHN Express and VNC Post. On October 1, Sendo.vn cooperated with another transporter, Grab. This is truly a great news for those who buy on Sendo.

About shipping fee, you will be free one shipping for orders from 149,000K or more, the maximum discount for free is 50,000 VND. Depending on the value, weight of the item, the location you receive the goods, this fee will be calculated differently.

Ways to choose products that are free shipping:

Step 1: Select the product with the logo as below:


Step 2: Select the list of products filtered by region 'Free' shipping as shown below.


From time to time, the free or supported shipping rates will vary depending on the policy of the shop or Sendo.vn.

Notes on return policies

You can request a return or refund within 48 hours of receipt of the goods to Sendo.vn to protect your shopping rights. The return steps are as follows:


On Sendo there are two types of shops: reputable shop and regular shop. Prestigious shop is a shop title with high quality of service, with a lotus symbol, automatically graded and approved by the system - every 2 weeks according to the evaluation criteria that Sendo.vn has given. such as shop with fast order confirmation rate, low order cancellation rate, low rate of complaint orders etc.

For each type of shop, the return policy is as follows:


Some notes when changing goods:

(*) Applies only when the product is intact packaging, labels, unused, not activated products.

(**) There is a lotus symbol next to the shop's name.

(***) There is no lotus symbol next to the shop's name.

Source: Sendo.vn

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